Refund policy

Last Updated: September 8, 2026

At CHARACTORLY, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 30 days of delivery
  • Be unworn and unused
  • Be in the same condition in which you received it
  • Have the original tags attached
  • Be returned in its original packaging where applicable
  • Include proof of purchase or your order details

Items that have been worn, washed, altered, damaged, or returned after the 30 day return period may not be accepted.

How to Request a Return

To request a return, please contact us at:

Email: mustafeenarshad@gmail.com

Please include your order number and explain the reason for your return.

Do not send an item back before contacting us and receiving return instructions. Returns sent without prior approval may not be accepted.

Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions.

Return Shipping

If you are returning an item because you changed your mind, selected the wrong size, or no longer want the product, return shipping costs may be the customer's responsibility.

If you receive the wrong item or your item arrives damaged or defective, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item is damaged, defective, or you received the wrong product, contact us promptly at mustafeenarshad@gmail.com with your order number and details of the issue.

We will review the situation and work with you to resolve it.

Non Returnable Items

We may not accept returns for items that:

  • Have been worn or washed
  • Have been damaged after delivery
  • Have been altered
  • Are missing original tags where applicable
  • Are returned after the 30 day return period
  • Are not in their original condition

Sale items and promotional items may have different return conditions. Any applicable restrictions will be stated on the product or at the time of purchase.

Exchanges

If you need a different size or would like to exchange an item, please contact us at mustafeenarshad@gmail.com.

Exchange requests are subject to product availability and the same condition requirements as returns.

If the requested replacement is unavailable, we may offer another appropriate resolution.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your return is approved, the refund will be issued to your original payment method.

Please note that the time it takes for the refund to appear in your account may depend on your bank or payment provider.

Questions About Returns

If you have any questions about our Return & Refund Policy, please contact us:

CHARACTORLY
Email: mustafeenarshad@gmail.com
Phone: +447948685117

CHARACTORLY — WEAR YOUR STORY.